Terms and Conditions — C-Suite Coaching OS
Legal

Terms and Conditions

These terms govern your use of C-Suite Coaching OS. Please read them carefully — by accessing or using the Service, you agree to be bound by them.

Effective: [DATE]
Important — Who You're Contracting With

C-Suite Coaching OS is operated by PitchTank AI and offered under the C-Suite Network™ brand through a licensing arrangement. When you subscribe, you are entering a binding agreement directly with PitchTank AI, the operator of the Service. C-Suite Network™ provides the brand and distribution; PitchTank AI provides, operates, and is responsible for the Service.

01Acceptance of Terms

These Terms and Conditions ("Terms") form a binding legal agreement between you ("User," "you," or "your") and PitchTank AI ("Company," "we," "us," or "our"), the operator of C-Suite Coaching OS (the "Service").

By creating an account, subscribing, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not access or use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

02About the Service

C-Suite Coaching OS is a software-as-a-service reasoning platform that uses artificial intelligence to assist executive coaches, consultants, business advisors, and business owners with high-stakes decision-making, client analysis, and the creation of business deliverables.

The C-Suite Network Relationship

C-Suite Coaching OS is marketed and distributed under the C-Suite Network™ brand through a licensing and distribution arrangement. C-Suite Network™ is a brand and marketing partner — not the operator of the Service.

Specifically, C-Suite Network™:

  • Does not develop, operate, host, or maintain the Service or its underlying technology;
  • Does not collect, store, process, or have access to your account data or User Content;
  • Does not process payments or handle billing;
  • Does not provide customer or technical support;
  • Is not responsible for the availability, performance, security, or output of the Service.

All operational responsibility — including the platform, data handling, AI output, customer support, billing, and security — rests with PitchTank AI. Your relationship for the Service is exclusively with PitchTank AI under these Terms.

03Account Registration

To access the Service, you must register an account and provide accurate, current, and complete information.

Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Service. The Service is intended for business use only.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

One User Per Account

Each subscription entitles one individual user to access the Service. Account sharing is prohibited. For team or organizational access, contact us about multi-user licensing.

04Subscription & Payment

Subscription Plans

The Service is offered on a monthly subscription basis. As of the effective date of these Terms, the standard subscription is $297 USD per month, billed monthly in advance. Prices are subject to change with at least 30 days' notice to existing subscribers.

Payment Processing

Payments are processed by Stripe, Inc. on behalf of PitchTank AI. By providing payment information, you authorize us (and Stripe) to charge your payment method for the subscription fee and any applicable taxes. You agree to provide accurate billing information and to keep it current.

Automatic Renewal

Subscriptions automatically renew each month at the then-current rate until cancelled. By subscribing, you authorize recurring charges to your payment method on the same calendar day each month following the initial billing date.

Taxes

Listed prices do not include applicable sales tax, VAT, or similar taxes. You are responsible for all taxes associated with your subscription.

Failed Payment

If a payment fails, we will attempt to charge your payment method again over a period of up to 14 days. If payment cannot be collected, your access to the Service will be suspended until payment is resolved.

05Free Trial

We offer a free trial period of two (2) weeks from the date of initial subscription. During the trial period:

  • You have full access to the Service.
  • A valid payment method must be on file to begin the trial.
  • You will not be charged the subscription fee during the trial period.
  • If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged the first month's fee.

You may cancel your trial at any time before it ends through your account settings. Free trials are limited to one per customer.

06Cancellation & Refunds

How to Cancel

You may cancel your subscription at any time through your account settings, or by contacting [email protected]. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date.

Refund Policy

Subscription fees are non-refundable except where required by applicable law. We do not provide partial refunds or pro-rated refunds for unused portions of a billing period.

07Acceptable Use

You agree to use the Service only for its intended purpose and in compliance with all applicable laws. You may not:

  • Use the Service for any illegal, fraudulent, or harmful purpose;
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems;
  • Reverse engineer, decompile, or attempt to extract the underlying source code, algorithms, or AI models powering the Service;
  • Use automated tools, bots, scrapers, or any non-human means to access or use the Service;
  • Resell, sublicense, or redistribute access to the Service;
  • Upload, transmit, or process content that infringes any third party's intellectual property, privacy, or other rights;
  • Upload content that contains malware, viruses, or harmful code;
  • Use the Service to generate content that is harassing, defamatory, threatening, obscene, or that violates the rights of others;
  • Use the Service in a manner that disrupts, damages, or impairs the Service or its underlying infrastructure.

We reserve the right to suspend or terminate your account for any violation of this Acceptable Use policy.

08Intellectual Property

Our IP

The Service — including all software, design, frameworks (including the proprietary "20 Inner Edges" reasoning framework), content, and underlying technology — is owned by PitchTank AI and its licensors. The C-Suite Network™ brand assets used to market the Service are owned by C-Suite Network™ and used under license. All rights reserved.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business purposes, subject to these Terms.

Your IP

You retain all rights to the content, documents, and information you upload to or input into the Service ("User Content"). You grant us a limited, non-exclusive license to use your User Content solely for the purpose of providing the Service to you.

Output

Subject to applicable law and our rights to the underlying frameworks, you own the deliverables (documents, analyses, plans, etc.) generated through your use of the Service from your inputs. You are responsible for ensuring those deliverables are appropriate for your intended use.

09Your Content & Data

Data You Provide

You may upload client information, business documents, financial information, and other materials ("User Content") to the Service. You are solely responsible for ensuring you have the right to share that content with us and that doing so does not violate any law, contract, or third-party right.

Data Use

We use your User Content only to provide the Service to you. Specifically:

  • We do not use your User Content to train AI models.
  • We do not sell your User Content to third parties.
  • We do not share your User Content with other users.
  • C-Suite Network™ does not have access to your User Content.

Data Security

We use industry-standard security measures, including encryption in transit and at rest, to protect your data. However, no security measure is perfect, and we cannot guarantee absolute security.

Data Retention

Your account data and User Content are retained for as long as your account is active. Upon cancellation, your data is retained for 30 days in case you wish to reactivate, after which it is permanently deleted.

Privacy Policy

Our handling of personal data is further described in our Privacy Policy, which is incorporated into these Terms by reference.

10AI Output & Limitations

The Service uses artificial intelligence to generate analyses, recommendations, and content. You acknowledge and agree that:

  • AI-generated output may contain errors, omissions, or inaccuracies, even when the underlying reasoning process appears sound;
  • AI-generated output is not a substitute for professional advice (legal, financial, medical, or otherwise) from a qualified human professional;
  • You are solely responsible for reviewing, verifying, and validating any output before relying on it or sharing it with third parties (including your own clients);
  • The Service does not guarantee any specific outcome, result, or business success from the use of its output.

The Service is designed to augment your professional judgment, not to replace it.

11Confidentiality

We treat your account information and User Content as confidential. We will not disclose your confidential information to third parties except: (a) with your consent, (b) as necessary to provide the Service (including to subprocessors under appropriate confidentiality obligations), (c) as required by law, or (d) to protect our rights or the rights of others.

You similarly agree to keep confidential any non-public information you learn about the Service, including pricing terms, beta features, or proprietary reasoning frameworks.

12Service Availability

We strive to keep the Service available and operational at all times but do not guarantee uninterrupted access. The Service may be unavailable from time to time due to maintenance, updates, technical issues, or causes outside our reasonable control.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of the Service.

13Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the maximum extent permitted by applicable law, PitchTank AI and C-Suite Network™ disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
  • Warranties that the Service will be uninterrupted, error-free, or completely secure;
  • Warranties that the Service or its output will meet your specific requirements or produce specific business outcomes;
  • Warranties regarding the accuracy, reliability, or completeness of any AI-generated output.

You use the Service at your own risk. Any advice, recommendations, or deliverables produced by the Service are for informational purposes only and should be independently verified before being relied upon.

14Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PITCHTANK AI, C-SUITE NETWORK™, OR ANY OF THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages;
  • Any loss of profits, revenue, business opportunity, goodwill, or data;
  • Any damages arising from your use of or inability to use the Service;
  • Any damages arising from reliance on AI-generated output, including business decisions made using the Service;
  • Any damages arising from unauthorized access to or alteration of your account or User Content.

PITCHTANK AI'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

C-SUITE NETWORK™ HAS NO LIABILITY UNDER THESE TERMS for the operation, performance, output, or availability of the Service, as C-Suite Network™ is not the operator of the Service. C-Suite Network™'s liability is limited to its obligations as a brand and distribution partner, and in no event will C-Suite Network™ be liable for any damages arising from your use of the Service.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

15Indemnification

You agree to indemnify, defend, and hold harmless PitchTank AI, C-Suite Network™, and their respective affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

  • Your access to or use of the Service;
  • Your User Content or any content you generate using the Service;
  • Your violation of these Terms;
  • Your violation of any law or any rights of any third party;
  • Any business decision or action you take based on output from the Service.

16Termination

You may terminate your account at any time by cancelling your subscription. We may terminate or suspend your access to the Service at any time, with or without notice, for any reason, including:

  • Violation of these Terms or our Acceptable Use policy;
  • Non-payment or chargeback of subscription fees;
  • Conduct that we believe is harmful to other users, our business, or third parties;
  • Discontinuation of the Service or any portion of it.

Upon termination, your right to access the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

17Governing Law & Disputes

Governing Law

These Terms are governed by the laws of the State of [STATE], USA, without regard to its conflict of laws principles.

Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration administered by [ARBITRATION BODY] in [CITY, STATE], in accordance with its commercial arbitration rules. The arbitration will be conducted in English. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action Waiver

You agree that disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action. You waive any right to a jury trial.

18Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and/or by posting a notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, your sole remedy is to cancel your subscription before the effective date.

19Contact

If you have questions about these Terms or the Service, contact PitchTank AI at:

PitchTank AI
Email: [email protected]

For questions about the C-Suite Network™ brand or partnership, you may contact C-Suite Network™ directly, but note that all matters relating to the operation of C-Suite Coaching OS — including support, billing, data, and technical issues — are handled exclusively by PitchTank AI.